Returns and Refunds Policy

Last updated: November 3, 2026 · AlignFoot Goods, 5401 S Mandy Ave, Sioux Falls, SD 57106

If a footbed, insole or pair of footwear is not right for you, you can return it within 30 days of delivery. This policy explains which items qualify, how to start a return, and when refunds are issued.

1. The 30-day window

Returns are accepted within 30 days of the delivery date shown by the carrier. Requests made after 30 days may still be reviewed at our discretion but are not guaranteed.

2. Condition requirements

• Footbeds and insoles must be unworn and returned with their original packaging and any included inserts.
• Footwear must be unworn outdoors, with the original box and all tags attached.
• Items must not be damaged by misuse, cutting to size, or modification.
• Please include the packing slip or order number inside the parcel.

3. Items that cannot be returned

• Footbeds or insoles that have been trimmed, glued into shoes or visibly worn.
• Footwear worn outdoors or without the original box.
• Items marked final sale or clearance on the product page.
• Gift cards and digital downloads.
• Items returned more than 30 days after delivery without prior approval.

4. How to start a return

• Email [email protected] with your order number, the item you want to return and the reason.
• We reply within 1–2 business days with return instructions and the return address.
• Ship the parcel with a trackable method and keep the receipt until the refund is processed.

5. Return shipping costs

• Our error or a damaged item: we cover return shipping and send a prepaid label.
• Change of mind or wrong size: return shipping is paid by the customer. Original shipping charges are not refunded because all orders ship free.

6. Refund timing

We inspect returns within 2 business days of arrival. Once approved, refunds are issued to the original payment method within 3–5 business days; your bank may need a further 5–10 days to post the credit. You will receive an email when the refund is sent.

7. Exchanges and size swaps

If you received a defective or incorrect item, we will ship the correct item at no cost once the return is in transit. If you chose the wrong size or thickness, we suggest returning the original and placing a new order so the replacement is reserved for you.

8. Damaged or missing items

If a parcel arrives with a damaged footbed or a missing pair, email us a photo within 48 hours of delivery. We will send a replacement without requiring a return where possible.

9. Order cancellations

Orders can be cancelled free of charge before the shipping label is created. Once dispatched, the return process applies. Email us as soon as possible if you need to cancel.

10. Contact

Returns team: [email protected] · (605) 254-6567
AlignFoot Goods, 5401 S Mandy Ave, Sioux Falls, SD 57106