Contact SoleEasy

Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM Central

Questions about an order, a return, a footbed thickness, or a style that is not yet listed? Send us a message and we will reply within 1–2 business days.

Contact details

• Email: [email protected] — the fastest way to reach us. Include your order number if you have one.
• Phone: (605) 254-6567 during business hours.
• Mail: AlignFoot Goods, 5401 S Mandy Ave, Sioux Falls, SD 57106, United States.
• Returns: start with the Returns and Refunds Policy so we can issue instructions in one reply.

Before you write

Many questions are answered on our policy pages:

• Delivery times, carriers and free shipping — Shipping Policy.
• Return window, condition rules and refund timing — Returns and Refunds.
• Accepted cards, wallets and declined payments — Payment Policy.
• Data requests and marketing opt-outs — Privacy Policy.
• Screen reader or keyboard issues — Accessibility Statement.

Order support checklist

To help us resolve an order issue on the first reply, include:

• Your order number or the email used at checkout.
• The product name, size and quantity involved.
• For damage: photos of the outer box, the label and the affected contents within 48 hours of delivery.
• For a missing parcel: the tracking number and the delivery address on the order.

Fit and sizing help

Tell us your usual shoe size, the shoes you wear most, and whether you are looking for cushioning, firm arch support or extra room. We will recommend a footbed family and thickness before you order, so you are less likely to need a return.

Returns address

Please do not send returns to the address below without first requesting return instructions, so the parcel can be matched to your order.

AlignFoot Goods
5401 S Mandy Ave
Sioux Falls, SD 57106
United States

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